Client:
Professional Firm
Problem:
This is a busy practice keen to meet its clients and build a personal
relationship. The result was that on some days the
office was unattended for some or all of the day. Taking on a
permanent secretary would result in increased costs to the clients.
Solution:
Using 1st Virtual Services to provide cover whilst the office was
unattended.
Method:
The client approached BT and set up call diversion services on their
telephone line. Now when the office is unattended they dial a
code and their phone calls are automatically routed to our call
centre. Operators answer the phone using the business name and
take a message. The client collects their messages
on their return to the office. Our of hours a personalised
voicemail facility is provided.
Cost:
BT divert services cost a few pounds a quarter. 1st Virtual
Services charge £40.00 per month.
Client:
Home worker
Problem:
A growing business acting as an agent for a European company importing
in the UK. There is only one employee. Costs need to be
controlled. What happens when there are two phone calls at the
same time.
Solution:
Using 1st Virtual Services voicemail services.
Method:
The client approached their phone line provider to set up 'divert on
busy' service. When the client is on the phone incoming calls
are automatically routed to our voicemail system. The client has
created a personalised message, which is played to the caller and they
are invited to leave a message. Our voicemail system immediately
sends an e-mail messages to the client telling them that there
is a message for them.
Cost:
Divert services cost a few pounds a quarter, 1st Virtual Services
charge £25.00 a quarter.
Client:
Internet Business
Problem:
Business offers national coverage and needs to present a professional
image on a limited budget, setting up and maintaining a permanent
office would remove the price advantage that the client offers.
Solution:
Using 1st Virtual Office call answering and call forwarding services.
Method:
The client arranged for their 0800 Free phone number to be answered at
our call centre. Operators answer the calls using the clients
trading name, the call is then connected to our client following a
warm hand over (caller is introduced to the client by 1st Virtual
Services). If our client is not available a message is taken by
the operator and forwarded to the client by e-mail.
Cost:
The client pays call costs to the 0800 number and a small connection
fee for each call forwarded to them. The 1st Virtual Services
fee is £50.00 per month.
Please click the 'Contact us' button, if you wish
to have one of our staff call you regarding these services or call us
free on 0800 015 2469.
